Introduction

ivorensylqua ("we," "us," or "our") operates ivorensylqua.com and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our profitability analysis services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy was last updated in March 2025 and applies to all users of our platform. By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please discontinue use of our services.

Information We Collect

Personal Information

We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes your name, email address, phone number, company information, and financial data necessary for our profitability analysis services.

• Account registration details including name, email, and contact information
• Business and financial data you upload for analysis purposes
• Payment information processed through secure third-party providers
• Communication records when you contact our support team
• Profile preferences and customization settings

Technical Information

We automatically collect certain technical information when you use our platform. This helps us improve our services and ensure optimal performance for all users.

How We Use Your Information

We process your personal information for several legitimate business purposes. Our use of your data is always proportionate and respects your privacy rights under UK GDPR.

Primary Uses

• Providing and maintaining our profitability analysis platform
• Processing your financial data to generate insights and reports
• Communicating with you about your account and our services
• Processing payments and managing billing
• Providing customer support and technical assistance
• Improving our services based on usage patterns and feedback

Legal Basis for Processing

We process your personal data based on several legal grounds under UK GDPR. For contractual obligations, we process data necessary to provide our services. For legitimate interests, we analyze usage patterns to improve our platform. We obtain explicit consent for marketing communications and non-essential cookies.

Data Sharing and Disclosure

We share your information only in limited circumstances and always with appropriate safeguards in place. Our commitment to your privacy means we carefully vet all third-party relationships.

Service Providers

We work with trusted third-party companies that help us provide our services. These include cloud hosting providers, payment processors, and analytics services. All service providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information if required by law, such as in response to a court order, government investigation, or to protect our legal rights. We will notify you of such disclosures unless legally prohibited from doing so.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will provide notice and ensure the receiving party honors this privacy policy.

Your Rights and Choices

Under UK GDPR, you have several rights regarding your personal information. We are committed to helping you exercise these rights and will respond to requests within one month.

Your Data Rights

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Limit how we use your information
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Opt out of certain types of processing
• Right to Withdraw Consent: Cancel previously given consent

How to Exercise Your Rights

To exercise any of these rights, contact us at info@ivorensylqua.com or write to us at our registered address. We may need to verify your identity before processing your request. There is no fee for most requests, though we may charge a reasonable fee for excessive or repetitive requests.

Data Security and Retention

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, access controls, and regular security assessments.

Security Measures

• End-to-end encryption for sensitive financial data
• Multi-factor authentication for account access
• Regular security audits and vulnerability assessments
• Secure data centers with physical and digital protections
• Staff training on data protection and privacy best practices
• Incident response procedures for potential security breaches

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Account information is kept for the duration of your active account plus seven years for financial records. Technical data is typically retained for shorter periods as outlined in our data retention schedule.

When we no longer need your information, we securely delete or anonymize it using industry-standard methods. You can request early deletion of your data by contacting us directly.

International Transfers

While we primarily process data within the United Kingdom, some of our service providers may be located in other countries. When we transfer your personal data internationally, we ensure appropriate safeguards are in place.

Transfer Safeguards

For transfers outside the UK, we use adequacy decisions, standard contractual clauses approved by the UK authorities, or other appropriate safeguards to ensure your data receives equivalent protection. We regularly review these arrangements to ensure they remain effective.

You have the right to request information about the safeguards we use for international transfers and to obtain a copy of the relevant documentation where appropriate.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. These technologies help us remember your preferences, analyze site usage, and provide personalized features.

Types of Cookies

• Essential cookies required for basic site functionality
• Performance cookies that help us understand how you use our site
• Functional cookies that remember your preferences and settings
• Targeting cookies for relevant content and advertising (with consent)

You can control cookies through your browser settings or our cookie preference center. Disabling certain cookies may limit some features of our platform but will not prevent basic functionality.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through email or prominent notices on our platform.

The current version is always available on our website with the last updated date clearly marked. We encourage you to review this policy regularly to stay informed about how we protect your information.

If you continue to use our services after policy updates take effect, you accept the revised terms. If you disagree with changes, you may discontinue using our services and request deletion of your account.